The most common questions and what
we can do for you.
Pricing & Payment
How much does a custom itinerary cost?
We charge a 5% - 10% fee based on your total trip budget:
Budget Travelers ($500–$1,000): $50 minimum
Mid-Range Travelers ($1,000–$2,500): 5% of your budget
Luxury Travelers ($2,500–$5,000+): 5% (capped at $250–$300 max)
How do you calculate the pricing?
The fee is based on your total trip budget, ensuring your itinerary aligns with what you're willing to spend.
What payment methods do you accept?
We accept payments via local bank transfer, Wise, or Stripe.
Is payment required upfront?
Yes, we require full payment before we start working on your itinerary.
Can I get a refund if I change my mind?
No, since our itineraries are fully customized, we do not offer refunds once the work has begun.
When can I choose the villa/hotel for my trip?
Once you have fully paid for your trip we will proceed to select and book your accommodation. We do it this way as availability varies a lot and we just want to offer you options that are available for you at the moment of payment.
Accommodation & Transport
Do you book hotels or villas for me?
No, we don’t handle bookings, but we can recommend accommodations based on your budget and preferences.
Do you recommend accommodations based on my budget?
Yes! If you need suggestions, we’ll provide recommendations for hotels or villas that fit your budget.
How do I get around Bali? Do you arrange transportation?
Yes! You have a request a driver option in your itinerary, choose your pick up date and we can send a private driver your way.
Food & dining
Do you include restaurant recommendations in the itinerary?
Yes! We suggest the best restaurants, cafes, and local warungs based on your food preferences.
Can you suggest places for vegan, halal, or other dietary preferences?
Absolutely! Let us know your dietary needs, and we’ll ensure your itinerary includes suitable dining options.
Can you book restaurant reservations for me?
No, but we’ll provide contact details for popular restaurants so you can book in advance if needed.
Activities & Experiences
What kind of activities can I expect in my itinerary?
Your itinerary will be customized to your interests, including adventure activities, cultural experiences, relaxation spots, and unique attractions.
Do you include cultural experiences or local workshops?
Yes! We can include traditional Balinese ceremonies, cooking classes, art workshops, and more.
Can you arrange adventure activities like diving, surfing, or hiking?
Yes! We can suggest the best operators for activities like scuba diving, surfing lessons, trekking, and more.
Can I request a mix of relaxation and adventure?
Definitely! We’ll balance your itinerary to include both exciting adventures and relaxing downtime.
COVID-19
Do I need to be COVID-19 vaccinated to visit Indonesia?
No. As of June 9th 2023, the Indonesian Government no longer requires proof of COVID-19 vaccination.
Do I have to wear a mask in Bali?
It is no longer a requirement to wear a mask in Bali but it is advisable if you have symptoms.
I am fully vaccinated against COVID-19. Should I bring my certificate with me?
It is still recommended that travelers carry their vaccine cards when traveling.
I have a medical exemption letter stating that I cannot get vaccinated against COVID-19. Should I bring it with me?
Yes. It is recommended that you bring your exemption letter when travelling.
Travel Requirements & Essentials
Do I need a visa to visit Indonesia?
Most travelers can enter Indonesia with a Visa on Arrival (VOA) or eVOA. Check your eligibility before traveling.
What type of visa should I get for my trip?
It depends on your nationality and length of stay. We can guide you on the best visa option through our partner Balivisahub.
I have a VOA or eVOA but would like to stay longer than 30 days. What should I do?
Any type of VOA can be extended for an additional 30 days by visiting an immigration office. You need to apply for an extension at least two weeks prior to the expiration date.
All this visa process is too complicated. Can you do it for me?
As a visa is a delicate matter, we are happy to provide guidance on the visa application process, but obtaining the actual visa is the responsibility of the traveler.
What are the requirements to apply for VOA and eVOA?
- Requirements to apply for VOA or eVOA:
a. A legal and valid passport that must be valid at least 6 months before the travel date.
b. An international ticket for return or onward travel.
c. Pay the fee at the Bali airport (around $35USD). The fee for VOA is payable in cash. It is advisable to have the money in IDR (Rupiah) before traveling.
d. For eVOA process you can access the official Indonesian Government website: https://molina.imigrasi.go.id/
How long is my VOA or eVOA valid for?
Any type of VOA is valid for 30 days and can be extended for an additional 30 days by visiting an immigration office.
Money & Tips
What is the currency in Indonesia?
Currency is Indonesian Rupiah (IDR).
What is the exchange rate for Indonesian Rupiah?
- As exchange rates change constantly we recommend checking online for accurate exchange rates.
- 1 USD ~ 14.000 / 15.000 IDR
- 1 Euro ~ 16.000 / 17.000 IDR
Do I need to have cash or can I just pay with my Credit Card everywhere?
All expenses covered in your package with us are prepaid. Most restaurants and stores also accept Credit Cards but we recommend you to exchange some money into local currency (IDR) as most little stores or little cafes only accept local cash.
Where can I get or exchange money?
You can exchange money at the airport or use any ATM to withdraw from for you Credit Card into the local currency (IDR).
Can I use USD or Euro to pay in Bali?
Some places might accept USD or Euro but we recommend you to exchange money into local currency (IDR) as most little stores or little cafes only accept local cash.
Do I have to tip my waiter, driver or any other local server?
Tipping is not part of Indonesian culture so it is not expected. Usually, all restaurants, hotels and other establishments include a service charge which is considered the tip but if you want to tip, feel free to do it!
Refund & Cancellation
What is your cancellation policy?
Please refer to our cancellation policy on our website for detailed information about cancellations and associated fees.
What is your refund policy if I need to cancel my trip?
Our refund policy can be found on our website and outlines the conditions under which refunds are provided.
Can I make changes to my trip itinerary after booking?
Depending on availability and timing, some changes can be accommodated. Contact our support team to discuss your specific changes.
Bali General Questions
Is Bali a country?
Bali is an island in the beautiful country of Indonesia.
How many people live in Bali?
There area around 4 million people living in Bali. Counting locals and foreigners together.
Which language do they speak in Bali?
In Bali, people speak Bahasa Indonesian and/or Balinese but you will be fine speaking English as the island is very touristy most locals can speak English.
When is the best time to go to Bali?
This depends entirely on what is important to you! Weather vs crowd!
Bali has two seasons: dry season runs between April and October while wet season goes from November to March. Dry season might sound more appealing but it also encompasses the long vacation time in Europe, America and Australia so weather is nice but you will find the island to be filled with hundreds of tourists. Please note that rain or no rain, people or no people, Bali is always beautiful!
When is it cheaper/more expensive to visit Bali?
High season (more expensive): April - Ocotber
- Low Season (cheaper): November - March
Is Bali safe?
Bali is definitely one of the safest islands in Indonesia.
General questions
What is a custom itinerary?
A custom itinerary is a personalized travel plan designed specifically for you based on your interests, budget, and preferences. Instead of following a generic tour, you’ll receive a detailed day-by-day plan that ensures you experience Bali in a way that suits your travel style.
How does your service work?
It’s simple! You fill out a short form on our website with details about your trip, such as your interests, budget, and travel dates. Within three days, we’ll create a tailor-made itinerary for you. Once it's ready, you’ll receive a link to your personalized itinerary page.
Why should I book a custom itinerary instead of planning everything myself?
Planning a trip can be time-consuming and overwhelming, especially in a destination like Bali with so many options. We use our local expertise to create a seamless itinerary that balances must-see spots with hidden gems while considering logistics to save you time and hassle.
How long does it take to receive my itinerary after booking?
You’ll receive your personalized itinerary within a maximum of three days after payment. But this can depends on the length of your trip and budget
What makes your itineraries unique?
We go beyond the usual tourist spots and include hidden gems, exclusive discounts, and local experiences that most travelers miss. Your itinerary will be tailored to your preferences, ensuring a unique and unforgettable Bali trip.
Can I request specific places or activities in my itinerary?
Yes! You can mention any must-visit places or activities when filling out our form, and we’ll do our best to include them in your itinerary.
Can I request an itinerary that avoids touristy places?
Of course! If you prefer off-the-beaten-path experiences, just let us know, and we’ll focus on hidden gems and local spots.
Do you include hidden gems or lesser-known spots?
Yes! Our itineraries feature unique locations and experiences that most tourists don’t know about, giving you a more authentic Bali experience.
Can you plan my itinerary around a special event or occasion? (e.g., honeymoon, birthday, anniversary)
Yes! Let us know your special occasion, and we’ll customize your itinerary to include romantic dinners, celebrations, or any special requests.